kernpfad_
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Request project
// support

Support center

Question about a plugin, a bug or an idea? Open a ticket — we respond quickly without ticket ping-pong.

Email
support@kernpfad.dev

The fastest way for concrete questions and bugs.

Response time
1–2 business days

Mon–Fri. Critical production bugs prioritized.

Phone
by appointment

For existing customers with a support contract — schedule via email.

// create ticket

Support ticket

Opens your email client with a prepared message to support@kernpfad.dev.

// documentation & changelogs

Resources

Custom Data Toolkit — docs>
Installation, enabling modules, Elasticsearch setup, API reference.
Invoice Storno Manager — docs>
GoBD setup, audit log, DATEV export.
Changelogs>
Version history and migration notes per plugin.
Before opening a ticket
  • Include Craft/Shopware version and plugin version
  • Attach error messages from the log if possible
  • Describe steps to reproduce